Terms & Conditions
Our website address is: https://onellenaturals.com.
Terms & Conditions
Any personal information provided by you, the user of this website is kept by us for the purposes of contact and shipping only and will not be distributed to third parties.
PAYMENT POLICY
Processing of all Credit Card transactions occurs immediately within WebXPay. That means the card details you enter are safe because they go directly into the banking system and are not stored or cached by us. WebXPay hosts this Website’s payment page and it has 128-bit encryption security. Before you are returned to our web site, you will receive instant confirmation that your transaction has been approved or declined.
O’nelle Naturals is committed to protecting and respecting your privacy.
This policy sets out the basis on how we process the personal data collected from you or that you provide to us. Please read the following carefully.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following:
Information provided by filling in forms on our website
This includes information provided at the time of registering to use specific services on our site, subscribing to our services, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
We may keep a record of any correspondence from you, including but not limited to, testimonials and comments made about our site. Details of transactions carried out through our site by you and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including, where available, your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
STORAGE OF YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
DISCLOSURE OF YOUR INFORMATION
We will disclose your information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms of Sale and other agreements; or to protect the rights, property, our customers, or others. This includes exchanging information with other companies and organization’s for the purposes of fraud protection and credit risk reduction.
PRODUCT SALES AND PURCHASES TERMS AND CONDITIONS
Software and E-commerce
We use the latest Internet Service Provider and Bank encryption software within a secure server. This means when you buy from us online you can be sure your E-retail experiences on this site are secure.
If you have any inquiries please e-mail us at info@onellenaturals.com
Product & services information
We confirm that all information, images, descriptions of the products, color shades or other contents in the site is accurate, complete, reliable, current to be best of our ability and until the instance the said is uploaded to the site. However, the Site may contain Typographical errors, or other inaccurate information, therefore O’nelle Naturals reserves the right to correct, and change and update, re arrange, deletions with our prior notice. This may also relate to price changes or any errors that may have cause the change of such information. In that case O’nelle Naturals will not be held responsible nor will the company bear any compensations, rebate, or any such claim by the browser or purchaser of such product at that time
The products and services available on the website, and the samples, if any, that website may provide to you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.
Products, Pricing, Promotion Codes and Payments
Only genuine O’nelle Naturals products which are directly sourced from our factory are traded at onellenaturals.com
Prices are displayed in LKR.
All images of the products are for illustration purpose only and the delivered product may slightly vary due to the changes made by the production house.
The stocks and prices of each product are subjected to change.
All orders are subject to availability and acceptance by onellenaturals.com. We reserve the right to refuse or cancel any order.
If onellenaturals.com is unable to deliver the goods ordered by you in the event of inadequate stocks, you will be notified as soon as possible, and the relevant amount will be deducted from your payment. Either the customer will not be charged for the product that is out of stock or the relevant amount of money will be refunded. However, onellenaturals.com will not be responsible for any form of disappointment that the customer may suffer.
Only one promotion code or gift voucher code can be redeemed against a single order.
Special offer prices will be valid only if the item is purchased at the offer price during the time of the offer. O’nelle Naturals will not offer a refund for items bought at a higher price when it was not on a special offer.
Orders are subjected to extra security checks at the discretion of O’nelle Naturals. This may include authentication of Credit/Debit card details and full address. O’nelle Naturals reserves the right to request payment to be made by an alternative method or to cancel any order if this information cannot be supplied and authenticated. In instances where it is required that payment is made by cash or a bank transfer, O’nelle Naturals reserve the right to allow a time period of 24 hours after the funds are received before the processing of your order is initiated.
O’nelle Naturals Warranty
Should you discover any defects in your product, or in case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, please note that O’nelle Naturals is in no manner responsible for any product damaged caused through transportation informed lapsing 24 hrs on the time of receipt of the goods, sample or such faulty product shall be solely responsible by the purchases if such time period of information is lapsed.
Also, we will not be responsible on misuse of the product without knowledge, or not following the product instruction mentioned in each respective product.
On scenario that should you discover any defects in your product, or in case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, that please call us or contact us through our website contact link, so that we can arrange a replacement once we receive the returned item.
CANCELLATION POLICY
Cancellation before shipment only valid on orders’ place & delivery in Sri Lanka:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on info@onellenaturals.com or call us/leave a message on (+94) 71 240 8585
In such cases, the order will be cancelled, and the money will be refunded to you within as soon as possible depending on the bank/payment gateways / net banking schedule which we cannot predict a specific time after the cancellation request is duly processed by us. A LKR 150 refund charge will be applicable.
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 2 business days of receipt of the product to the hand
- Free product provided by the brand
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@onellenaturals.com
Apart from these Terms of Use, each Policy shall also govern your visit and use of the Site. Your continued use of the Site implies that you have read and accepted the Policy therein mentioned and agree to be bound by its terms and conditions. You consent to the use of personal information by O’nelle Naturals in accordance with the terms of and purposes set forth in the said Policies, the same may be subject to amendment from time to time which will be at the sole discretion of O’nelle Naturals.